Customer Service Policy

shturl.cc/L4Rhm0Z always takes satisfying customer shopping demands and solving user shopping troubles as the core customer service purpose, and provides warm, professional and efficient all-round shopping supporting services for every global customer who chooses our platform.

Before placing an order, customers can consult customer service staff about product size, material characteristics, usage methods, applicable scenarios and other detailed information of above ground pools, air mattresses and all PVC inflatable products. We will provide accurate and detailed product introduction to help you select suitable goods.

During the order payment and submission process, if you encounter problems such as order information modification, receiving address adjustment and commodity combination matching, you can contact customer service for assistance at any time. We will help you complete order adjustment and information confirmation quickly.

After customers receive the goods, whether it is product use guidance, accessory matching consultation, logistics abnormal feedback or return and refund demand, our after-sales customer service team will provide targeted solution guidance. We fully protect the legitimate shopping rights and interests of every consumer.

All customer service staff of shturl.cc/L4Rhm0Z receive standardized professional service training. We maintain polite and patient service attitude in all service links, reply to user questions objectively and truthfully, and avoid perfunctory reply and delayed processing of user demands.